Amazon and JPMorgan block Muse, but the strategy may not last
JPMorgan, Charles Schwab, Amazon, Neiman Marcus and Kohl's have moved to block personal AI agents such as Meta's Muse, CNBC reports.
By GennnAi··1 min read
Jamie Dimon said JPMorgan will block external agents acting for retail customers, citing security risks. Amazon cut off Muse in September. Retail experts nevertheless judge that tools removing friction for customers generally win out. Meta says Muse has no access to passwords or payment methods. Accenture research cited by CNBC found that 71% of customers would welcome an AI assistant inside their primary bank's app.
Source: CNBC, published on November 1, 2026.