Capgemini: 59% of financial firms pilot or deploy multi-agent AI
A Capgemini survey finds 59% of financial institutions are piloting or deploying multi-agent AI, yet only 10% have achieved enterprise-wide orchestration.
By GennnAi··1 min read
Capgemini Research InstituteWorld Cloud Report for Financial ServiceIA multi-agentsHyperscalersEntreprisesUsagesFlash
The Capgemini Research Institute surveyed 1,100 financial services executives. Some 90% use or plan intelligent model routing to manage token costs, while roughly half cannot consistently show a return on agentic AI initiatives. Also, 52% of banks and insurers prefer hyperscalers as cloud partners, and three quarters expect agents to become key to customer engagement within three years. Just 5% have fully institutionalized enterprise-scale agentic capabilities.
Source: Capgemini, published on November 5, 2026.