Gartner unveils first Magic Quadrant for AI agent management platforms
Gartner names Microsoft, IBM and ServiceNow leaders in its first Magic Quadrant covering platforms that govern enterprise AI agents wherever they run.
By GennnAi··1 min read
These platforms centralize security, governance and cost tracking for agents, wherever they run. AWS, Salesforce, OneReach.ai and Gravitee are named challengers. Gartner expects 60% of AI agents to be managed through such a platform by 2029, and over 35% of enterprise AI run budgets to be routed based on verified business outcomes. Microsoft's offering is Agent 365. The aim is to curb cost overruns and errors.
Source: CX Today, published on November 2, 2026.