OpenAI and ServiceNow expand partnership with ChatGPT plugin and Codex
OpenAI and ServiceNow announced an expanded partnership on October 28, 2026, with a ServiceNow plugin in ChatGPT and planned Codex integrations.
By GennnAi··1 min read
OpenAIServiceNowChatGPTCodexChatGPT WorkServiceNow AI PlatformAI Workflow FactoryEntreprisesOutilsFlash
The plugin lets teams investigate incidents and update records without leaving ChatGPT, within existing business rules and permissions. Customers choose which capabilities to enable. Codex is expected in the AI Workflow Factory in 2027, a joint security solution should enter early access in January 2027, and voice features are due in the first quarter of 2027. ServiceNow will also give all employees ChatGPT Work and Codex.
Source: Unite.AI, published on October 28, 2026.